Privacy Policy
Effective Date: October 6, 2021
Last Updated: December 24, 2025
Company Name: TRYENO Software
Address: Sarnath, Varanasi, Uttar Pradesh 221007, India
1. Introduction
TRYENO Software (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“App”), website, and related services (collectively, the “Services”).
By using our Services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
A. Information You Provide
- Name, email address, phone number, or other contact details
- Account registration data or profile details
- Payment or billing information (for in-app purchases and subscriptions)
- Support requests, feedback, or communications
B. Automatically Collected Information
When you use our App or website, we may automatically collect:
- Device information (model, OS version, unique identifiers)
- App usage data and crash logs
- IP address, browser type, and language settings
- Location information (if permission is granted)
C. Third-Party Information
We may receive information from:
- Social-login or authentication providers (Google, Apple, etc.)
- Analytics tools or advertising partners
- App store platforms (Google Play, Apple App Store)
- Payment processors (for in-app purchase transactions)
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our Services
- Personalize your experience
- Process transactions, in-app purchases, and subscriptions
- Send important updates, purchase confirmations, or notifications
- Respond to customer support inquiries
- Detect, prevent, and address technical or security issues
- Comply with legal obligations
- Process refunds and manage subscription cancellations
We do not sell your personal information to any third party.
4. In-App Purchases and Subscriptions
A. Purchase Information
When you make an in-app purchase or subscribe to premium features:
- Your payment is processed through Apple App Store or Google Play Store
- We do not directly collect or store your credit card information
- We receive transaction information from the app stores (purchase date, subscription status, product ID)
- All payment processing is handled securely by Apple and Google
B. Subscription Management
- Auto-Renewal: Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period
- Cancellation: You can cancel your subscription at any time through:
- iOS: Settings → [Your Name] → Subscriptions → Cricket Go
- Android: Google Play Store → Menu → Subscriptions → Cricket Go
- After Cancellation: You will retain access to premium features until the end of your current billing period
- Reactivation: Cancelled subscriptions can be reactivated at any time
C. Pricing and Billing
- Subscription prices are displayed in your local currency before purchase
- Billing occurs at the start of each subscription period
- Price changes will be communicated in advance
- You will be charged through your Apple ID or Google Play account
5. Refund Policy
A. General Refund Policy
All purchases made through the App are subject to the refund policies of Apple App Store and Google Play Store.
For iOS (Apple App Store):
- Refund requests must be submitted directly to Apple
- Visit reportaproblem.apple.com
- Apple determines refund eligibility based on their policies
- Refund decisions typically take 48 hours
For Android (Google Play Store):
- Refund requests must be submitted directly to Google
- Visit play.google.com/store/account/subscriptions
- Google determines refund eligibility based on their policies
- You may be eligible for a refund within 48 hours of purchase
- B. Company Refund Assistance
While we cannot directly process refunds, we can:
- Assist you in submitting refund requests
- Investigate technical issues
- Provide guidance on the refund process
- C. Exceptional Circumstances
In exceptional cases (technical errors, duplicate charges, billing mistakes):
- Contact us at dnm.dpm@gmail.com
- Provide transaction details and screenshots
- We will coordinate with the app stores
D. No Refund Situations
Refunds are generally not available for:
- Change of mind after activation
- Failure to cancel before auto-renewal
- Unused portions of subscriptions
- Trial or promotional access
6. Data Sharing and Disclosure
We may share your information only with:
- Service Providers under confidentiality agreements
- Payment Processors (Apple & Google)
- Legal Authorities when required by law
- Business Transfers (merger, sale, acquisition)
- With Your Consent
7. Data Retention
We retain personal data only as long as necessary.
Purchase and Subscription Data:
- Transaction records: up to 7 years
- Subscription data: while account is active
- Legal records retained as required
You may request deletion at any time (see Section 11).
8. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Remember preferences
- Analyze usage
- Improve performance and security
- Track in-app purchase conversions
9. Data Security
We use reasonable technical and organizational safeguards, including:
- Secure payment channels
- Encrypted data transmission
- PCI-DSS compliance via app stores
No system is 100% secure, and absolute security cannot be guaranteed.
10. Children’s Privacy
Our Services are not intended for children under 13 (or under 16 where applicable).
We do not knowingly collect children’s data.
11. Your Rights and Choices
You may have the right to:
- Access, correct, or delete your data
- Withdraw consent
- Restrict or object to processing
- Export your data
- Cancel subscriptions
Data Deletion
- Email dnm.dpm@gmail.com or
- Use in-app delete option (if available)
Deletion timeline:
- Active systems: within 30 days
- Backups: within 90 days
- Data cannot be recovered after deletion
12. International Data Transfers
Your data may be processed in India or other countries with appropriate safeguards.
13. Third-Party Links and Services
We are not responsible for third-party privacy practices.
Payment Processors:
- Apple App Store – Apple Privacy Policy
- Google Play Store – Google Privacy Policy
14. Changes to This Privacy Policy
Updates may occur due to legal or operational changes.
Continued use constitutes acceptance.
15. Contact Us
TRYENO Software
📧 Email: dnm.dpm@gmail.com
🏢 Address: Sarnath, Varanasi, Uttar Pradesh 221007, India
16. Legal Compliance
This policy complies with:
- DPDP Act, 2023 (India)
- GDPR (EU)
- CCPA (California)
- Apple & Google policies
Appendix: Key Terms
In-App Purchase, Subscription, Auto-Renewal, Refund, Cancellation — as defined above.
